Frequently Asked Questions About Secondhand Luxury Goods in Zurich (FAQ)
Here you'll find answers to questions about authenticity, sales, and shopping at Abito Allora.
Are your secondhand luxury items in Zurich authentic?
Yes, all items at Abito Allora are carefully inspected by our experts and additionally authenticated using modern technology such as Entrupy. This is how we guarantee 100% authenticity.
Do you also carry any more affordable designer pieces?
Yes—in addition to exclusive highlights, we at Abito Allora also carry a selection of more affordable designer pieces and high-quality brands. This way, you can discover unique fashion, regardless of your budget.
How can I sell my designer items in Zurich?
You can sell your items by scheduling an appointment with us and bringing them to our store in Zurich. Together, we'll assess their condition, authenticity, and market value.
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We place great importance on careful selection, quality, and authenticity. Every item is inspected and thoughtfully curated—complemented by personalized advice and a shopping experience that goes beyond the typical secondhand store.
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Yes, you can visit our boutique in Zurich and explore our selection in person. We’ll provide personalized advice and help you seamlessly incorporate secondhand and vintage pieces into your wardrobe—in a way that’s both unique and stylish.
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Yes, our collection regularly features select vintage pieces and iconic designs. We focus on timeless quality and special details that make each piece unique.
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Your items will be displayed in our store and online. As soon as an item is sold, you will receive your agreed-upon commission. Learn more about the the sales process here.
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The commission is typically between 30% and 60%, depending on the brand, condition, demand, and any extras such as the box or certificate. To find out how we’ll handle the sale together, here.
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We accept original designer and vintage items in very good to like-new condition. The items should be cleaned and ready for sale.
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Your items will remain for sale for up to 4 months. After that, the price may be reduced, or the item will be made available for pickup.
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Items that are not picked up may be donated to charitable organizations after the agreed-upon deadline has passed.
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After the sale, payment will be made either in cash, by bank transfer, via TWINT, or as store credit.
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Yes, we offer secure shipping within Switzerland and internationally. Shipping fees apply for both domestic and international orders. For international shipments, prices may vary depending on the destination. For more details, , please feel free to contact us here.
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Online purchases may be returned in certain cases, such as when there are undisclosed defects or an incorrect delivery. Please see our return policy for details.
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General Terms and Conditions
General
Abito Allora (hereinafter referred to as AA) sells high-end fashion and luxury items on consignment. In rare cases, we also purchase designer bags and accessories directly from suppliers. The consignment prices are determined jointly by the suppliers and AA. The selling price is set by AA. The commission is paid out only after the merchandise has been sold. The commission can be paid out online or via Twint, in cash at the store, or used as store credit. There are three deadlines following the acceptance of the item. These are listed on the inventory sheet. The supplier is responsible for adhering to these deadlines and taking note of them.
Assumption
New merchandise is accepted only by prior arrangement and appointment at our stores in Salzburg and Zurich. Items must be cleaned, ironed, and prepared for sale. Together, we will assess the condition of the items and agree on the consignment price. We accept only original designer and vintage clothing in very good and like-new condition.
The supplier guarantees that the merchandise is her property and that it is authentic, and she is liable in the event of any doubt regarding its authenticity.
Commission
The commission price is the amount you receive when the item is sold. We will agree on a commission price together. This is determined by the item's condition, original price, demand, and brand. We set the selling price.
Deadlines
Items are made available for sale at one of our locations and online for 4 months from the date of receipt. After these 2 months have elapsed, the items may be offered for an additional 8 weeks at a discount of up to 20% off the consignment price.
4 months after the date of receipt, the merchandise is removed from sale and made available for pickup. In this case, we will notify the customer. If the customer does not respond to this deadline or our notification, the items will be donated to charitable organizations 2 weeks after notification.
Deviations from these deadlines may be agreed upon individually at any time.
The customer is personally responsible for adhering to the deadlines and arranging pickup without prior notice from Abito Allora. Items that have been in our possession for more than 4.5 months from the date of receipt can no longer be claimed. The supplier retains ownership of its goods until they are sold or until 4.5 months after acceptance by AA.
Payment
The customer can contact us at any time to inquire about deadlines and payments. The commission on sold merchandise is paid out in cash or online up to 12 months after acceptance. After 12 months, the payments expire and the customer is no longer entitled to the commission. The commission is donated to charitable organizations.
Advance Payments
Deposits are possible—subject to individual agreement. The total amount must be paid within 30 days of receiving the first installment; otherwise, the entire deposit will be forfeited.
Return Policy
Items purchased online generally cannot be returned. However, exceptions may be made by arrangement, and we will accept returns within 5 business days. The full amount will be refunded. We will cover the shipping costs.
The following exceptions apply, however:
The delivery is incomplete
The wrong items were delivered
The merchandise has defects that were not described
In these cases, the buyer must contact us within 5 days of receiving the merchandise and file a complaint regarding the item.
If the buyer is not satisfied with the item, it may be returned or shipped back within 3 days, and the amount will be refunded in the form of a credit. The buyer is responsible for the shipping costs.
Items purchased directly at one of our stores cannot be returned and are not eligible for exchange.
Condition Information
* New
, unworn, new with tags. No defects or signs of wear
* Excellent condition
—as good as new; worn only a few times. No defects or signs of wear
* Very good condition
; there are minimal signs of wear and use
* Good condition
The item was worn frequently, so it has some imperfections and signs of wear.
Shipping
Within Switzerland: starting at 15.- CHF
Within Austria: starting at 15 euros
Within Europe: starting at 30.- CHF or 30 euros
Overseas (U.S. and Asia): starting at 60.- U$
Online payment via PayPal, Mastercard, Visa, Twint, Postcard, American Express
, cash, or prepayment